Tidio

Most business websites have the same problem: a visitor arrives, has a question, cannot find the answer, and leaves. They might come back later. They probably do not.

Tidio fixes this by putting a live chat and AI-powered chatbot on your website. Visitors can ask questions instantly, get answers immediately (even at 2am), and stay engaged until they convert.

How Tidio works

You create a Tidio account, copy a small code snippet, and paste it into your website. A chat widget appears in the corner. From that moment, visitors can start a conversation.

Tidio's AI chatbot, called Lyro, handles common questions automatically. You train it on your FAQs, product information, service details, opening hours, pricing, and anything else customers frequently ask. Lyro uses this to answer questions in a natural, conversational way without any human involvement.

When Lyro cannot answer something, it hands the conversation to a human. You get a notification on the Tidio app on your phone or computer and can jump in and respond.

What it handles automatically

Frequently asked questions: "What are your opening hours?", "Do you deliver to Scotland?", "What is your returns policy?" These questions get immediate, accurate answers without you needing to respond manually to every one.

Lead qualification: Lyro can ask qualifying questions when someone shows interest. "What size team are you?" or "What is your budget?" This information gets captured before you speak to the prospect.

Booking links and calls to action: When a visitor seems ready to take the next step, Lyro can send them directly to a booking page, a contact form, or a specific product page.

Out of hours: Most enquiries do not come during business hours. Tidio's AI handles these conversations around the clock and flags anything that needs a human response when you are back online.

Real impact for small businesses

For a business owner who cannot be available to answer every website enquiry instantly, Tidio creates the impression of responsiveness. Visitors get instant replies. Leads are captured and qualified. Simple questions are resolved without taking up your time.

For businesses running paid advertising, this matters particularly. You pay for website traffic. A chatbot that engages visitors and converts more of them into enquiries improves the return on that spend.

Pricing

Free: Tidio Live Chat with limited conversations. Lyro AI: 50 conversations per month. Enough to test the tool on a real website. Starter: £19/month. Expanded conversation limits and additional features. Growth: £49/month. Higher Lyro conversation volumes, analytics, and priority support.

How to get set up

1. Go to tidio.com and click Get Started Free
2. Create an account with your email and fill in your business details
3. Tidio will give you a small code snippet to add to your website. Paste it into your site's HTML, or ask your developer to do it.
4. Once installed, go back to Tidio and click Automations. Set up your first automated reply, for example: "When someone says 'opening hours', reply with your hours."
5. Test it by visiting your website and opening the chat widget

Time to get started: 15 to 20 minutes (including installation) Do you need a credit card? No — free tier available